Designing Autocator Web Application
INTRODUCTION
ABOUT THE PRODUCT
Autocator is an online too which makes it easy for mechanics and vehicle owners to communicate with one another. The dashboard for car owners and mechanics is available on the Autocator website. With the help of the autocator web application, you may track a technician from your current location, talk with them, and schedule home service. When a user’s automobile breaks down in the middle of the road, Autocator also offers the option to connect with or track mechanics.
MY ROLE
I was given the task of creating the wireframes, the low-fidelity design, the high-fidelity design, and the final design as one of the product designers on the team together with Abigail Ude. We spent time considering the requirements for the website, how users would benefit from the web app, and how they would feel when using the web app. We thought a lot before starting this project. Below are the design process that i used.
Step1: Understanding the product
I performed a lot of research on auto repair during this process and received some feedback from automobile owners after sending out survey links. I am aware of the difficulties they are having with car trouble. I also sent the survey link to some mechanics, and I received their responses as well.
The Journey of Autocator Users (Auto mobile owners)
The journey of automobile repair customers can vary depending on their needs and circumstances, but generally, it can be broken down into several stages:
Problem identification: The first stage in the journey of an automobile repair customer is identifying a problem with their vehicle. This could be something as simple as a warning light on the dashboard or a more significant issue such as a malfunctioning engine or transmission.
Research: After identifying the problem, the customer may start researching possible solutions. This could involve searching online for repair shops in their area, reading reviews and testimonials, and checking pricing and availability.
Evaluation and decision-making: Once the customer has a list of potential repair shops, they will evaluate their options based on factors such as reputation, pricing, location, and availability. They may also consider additional factors such as the shop’s level of expertise in repairing their specific type of vehicle.
Repair process: After choosing a repair shop, the customer will bring their vehicle in for repairs. Depending on the nature of the repair, this could take a few hours or several days. During this stage, the repair shop will keep the customer updated on the progress of the repair and any additional issues that may arise.
Payment and follow-up: Once the repair is complete, the customer will pay for the service and any necessary parts. The repair shop may also provide recommendations for future maintenance and follow-up with the customer to ensure their satisfaction and address any concerns.
Overall, the journey of automobile repair customers can be complex and involve many factors, including the customer’s level of expertise, the severity of the issue, and the quality of the repair shop. Effective communication, transparency, and customer service are essential to ensure a positive experience for the customer throughout the repair process.
Step 2: Define
I’ve already mentioned the product goal at this point. I considered the necessary features and considered how the users would profit from them. How will they feel, exactly? I tried to imagine their situation since I wanted them to gain a lot from this goods.
Step 3: Diverge
Here, I created all of the solutions to the features I had originally proposed. Several of my wireframes are shown below.
SOME OF MY FINAL DESIGN ARE SHOWN BELOW
CONCLUSION
Making this product was a highly productive, enlightening, and educational experience for me. During the process of starting this project, I learned a lot. While some of our group members chose to disappoint us, I developed my ability to persevere while working as a team. Yet I give God all the glory.
